Tutoring Services FAQ

Am I guaranteed a tutor?

Although we strive to fulfill students' requests, we cannot guarantee all students will be placed in a tutoring group. Placement depends on availability of qualified tutors and tutor-tutee schedule compatibility. Please keep in mind, recruiting qualified tutors for 300 and 400 level courses can be challenging, but we will do our best to fulfill each request.

Does the ASC offer tutoring for writing or English courses?

Writing consultation is available through the Writing and Media Center located in 300 Carver. ENGL 150 and 250 requests are automatically routed to the Writing and Media Center. Students seeking assistance for ENGL 302 and 314 should contact the Department of English (203 Ross Hall, 515-294-2180, engldept@iastate.edu). Students can request tutoring for other English courses.

Are there any courses the ASC does not tutor?

In addition to graduate level courses, the ASC does not offer tutoring for a few undergraduate courses on campus. MATH 10 The Academic Success Center has an agreement with the Math Department to meet the needs of students in MATH 10. The department staffs a Math 10 Help Room in Carver 379 Monday through Friday. If you have questions regarding support for the course, you should contact Christine Schultz (cschultz@iastate.edu). ENGL 150 and ENGL 250 ENGL 150 and 250 requests are automatically routed to the Writing and Media Center. ENGL 302 and ENGL 314 Students seeking assistance for ENGL 302 and 314 should contact the Department of English (203 Ross Hall, 515-294-2180, engldept@iastate.edu). Students can request tutoring for other English courses. FRNCH 301 and FRNCH 302 Students seeking assistance for FRNCH 301 and FRNCH 302 should contact their instructor. Students can request tutoring for other French courses.

Can graduate students request a tutor?

Graduate students enrolled in undergraduate courses can request a tutor. However, the ASC does not offer tutoring for graduate-level courses. We recommend graduate students create peer study groups and work with their major professor, instructor, or TA for assistance for graduate-level course work. Graduate students can seek assistance with writing from the Writing and Media Center by calling 515-294-5411.

Why do you use group tutoring?

The purpose of group tutoring is to help tutees learn how to learn the material. That is accomplished over the course of the semester through twice a week sessions with a group of 2-5 tutees. In those sessions, tutors and tutees utilize peer-to-peer learning in order to share experiences and learn from one another to build self-confidence and develop study skills. Asking questions, group discussion, and practice problems are all encouraged as a part of active participation in group tutoring.

How much does tutoring cost?

Group tutoring (2-5 people) costs $5 per session. Students requesting a tutor pay a $5 administrative fee once per semester once they are assigned a group. We have agreements with several agencies on campus for the payment of all or part of the cost of tutoring for students who meet their requirements. Please contact the Program Coordinator for Tutoring Services, Rebecca Nation, rgnation@iastate.edu for more information if you need help paying for tutoring.

How much do tutors get paid?

Tutors get paid $10.50 per hour and meet twice per week, at a minimum, with each tutoring group.

How do I find out information about my tutoring groups?

Once an application is completed, tutors and tutees can log-in and access their tutoring profile online through the ASC website. If you have specific questions, please contact the tutor and/or Tutoring Services at tutorsrv@iastate.edu

Can I request individual tutoring?

We are happy to provide a group learning experience through Tutoring Services. Individual tutoring is not something we provide. You can still experience individualized attention in our small group setting. Tutors are trained to meet your needs and provide a meaningful experience. You could also request occasional 1:1 sessions with your tutor once you are assigned a tutoring group. Please follow up with our Tutoring Services Coordinator, Rebecca Nation if you more questions at rgnation@iastate.edu

What if I have a busy schedule?

We understand that students have a busy schedule. We also know that consistently reinforcing and applying knowledge is essential for effective learning. Because of this, tutoring groups must meet twice a week for 50 minutes each session. To maximize placement, students seeking tutoring have to indicate 14 hours of availability but are encouraged to indicate more on their tutoring request.

What happens if I cannot attend a tutoring session?

If you cannot attend a session, please make sure you notify your tutor ahead of time and let them know so you may avoid being charged for the scheduled session. Tutees can only miss 4 tutoring sessions. Please refer to the Policy Statement for Tutees. For extenuating circumstances, please speak to the tutor and contact Tutoring Services at tutorsrv@iastate.edu

What if I have a consistent conflict with my tutoring session?

If your conflict will be an ongoing concern, ask your tutor if it is possible for the group to meet at a different time. The tutor can facilitate a discussion to identify whether there is a new time that works for all members. If the group cannot find a new time, you should contact Tutoring Services at tutorsrv@iastate.edu to potentially be placed in a different group.

What happens if I miss more than 3 sessions?

If you miss more than 3 tutoring sessions (no-show) you will be removed from the tutoring group and will not be allowed to join another tutoring group for that course during the semester. To avoid this, work with your tutor to determine a day, time, and group that meets your needs. Be sure to keep your profile up-to-date regarding your availability. If you have extenuating circumstances, please notify Tutoring Services at tutorsrv@iastate.edu and we will work with you to meet your tutoring needs.

How do I know my tutor is qualified?

All prospective tutors must have a 2.5 cumulative GPA and have earned at least a B or higher or tested out of the course they want to tutor. All tutors complete an interview to be considered for the position. Once hired, tutors attend a tutor orientation and are evaluated by both the students they are tutoring and by Tutoring Services staff members. Tutors also have the opportunity to attend workshops to provide them with continued development in the position.

Can graduate students be a tutor?

We cannot hire graduate students. Our tutors are paid hourly and the Graduate College will no longer sign off on or allow hourly pay requests.Our tutoring model is to encourage peer-to-peer learning from students who have taken the course here at Iowa State.

What opportunities exist for tutor training?

In addition to the required orientation for new tutors, Tutoring Services offers workshops to assist tutors in gaining the knowledge and skills needed to facilitate and lead learning. Tutors can be paid for up to two workshops per semester. A schedule can be found online under the Resources for Tutors section of the ASC website.

Where will I meet with my tutor?

Tutors are given the freedom to decide the location of their tutoring sessions. Although the Academic Success Center is located in the Hixson-Lied Student Success Center (across from the Maple-Willow-Larch Residence Halls), tutoring sessions can take place in any public, on-campus location that has minimal distractions.

What happens if I do not like my tutor or other tutees?

We understand that sometimes issues arise in a group setting. While we do not want these to interfere with the learning process, we do want our tutors and tutees to take steps to resolve the issues on their own (when possible) before contacting Tutoring Services.

Follow these three steps

1. Communicate with the other person and address the issue(s). 
2.  If the issue cannot be resolved through communication, contact Tutoring Services at tutorsrv@iastate.edu or 515-294-6624 to discuss your situation.
3.   Submit a request to change groups through your tutoring profile with a detailed explanation of the situation.

How do I cancel my tutor?

Contact the ASC by phone (515-294-6624) or email (tutorsrv@iastate.edu). You can also withdraw from your tutoring group on your tutoring profile.

What is expected of tutees?

  • Be punctual and reliable
  • Attend all course lectures and tutoring sessions
  • Come prepared to participate with questions and necessary materials
  • Write down questions and ideas when you study and bring them with you
  • Notify the tutor if they will be absent or have any permanent schedule conflicts
  • Notify the ASC if they wish to remove their tutoring request
  • Give your tutor feedback about their effectiveness in helping you (tutoring is a partnership that requires input)
  • Keep your tutor informed about your academic progress. Complete a Tutor Evaluation form at the end of the semester.

What is expected of tutors?

  • Serve as a group facilitator, not a second lecturer
  • Set goals and/or expectations during the first two sessions
  • Provide support for content and concept understanding not direct answers to anything graded (homework, projects, quizzes, etc.)
  • Help tutee(s) learn how to learn the material
  • Help tutee(s) refine study skills and become independent learners
  • Treat others with respect and understanding
  • Give tutees honest feedback about their academic performance
  • Be punctual, reliable, and accurate in keeping records
  • Maintain a friendly but professional relationship

What other resources are available?

Academic Coaching is open to all students at Iowa State who wish to understand and apply proven learning strategies. Students work one-on-one with an academic coach to examine concerns and perceived barriers to success (time management, goal-setting, learning strategies). The goal of coaching is to promote an individual’s self-efficacy and confidence during their time at ISU.

Supplemental Instruction (SI) is an internationally recognized academic support program offering free, regularly scheduled study sessions for traditionally difficult courses. Each SI Leader facilitates at least three 50-minute sessions per week using collaborative learning methods.

There is a library of Academic Resources available on the ASC website.

What if my question was not answered on this page?

Contact the Tutoring Services by phone (515-294-6624) or email (tutorsrv@iastate.edu).  ASC staff members are generally knowledgeable about campus resources. If we cannot help you, we can probably refer you to someone who can. As part of the Dean of Students Office, our goal is to help you to make the most of your Iowa State experience!